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Refund Policy

Return Policy – The Hague International Art

At The Hague International Art, we want you to be satisfied with your purchase. If for any reason you are not fully happy with an item, you may return it within 14 days of receiving it, subject to the conditions below.

Return Conditions

  • You must notify us of your intention to return within 14 calendar days of receiving the item.

  • The item must be returned in its original condition, unused, undamaged, and in the original packaging.

  • Returns must include proof of purchase (e.g., order confirmation or receipt).

  • Returns will only be accepted after we have confirmed your return request via email.

Return Costs

  • All return shipping and handling costs are the responsibility of the customer.

  • We recommend using a trackable and insured shipping service, as we are not responsible for lost or damaged returns.

  • Any import duties, taxes, or fees incurred during the return process are also the customer’s responsibility.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized artwork

  • Digital products or downloads

  • Gift cards

  • Services, including workshops, courses, or events (unless otherwise stated in the service agreement)

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original method of payment within 7 business days.

  • Original shipping costs (if any) are non-refundable.

How to Request a Return

Please email us at info@thehagueinternationalart.nl with the following:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable)

We will respond with instructions on how to proceed with your return.

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